Goals
What the role owns, written once.
A key result area belongs to the role, so the next person to hold it inherits the job instead of negotiating it from a blank page.
The screen
Goals
Goals, results and the measures under them.
WorkPlannerAITalkTeamsDocsTablesGoalsSettings
NONorthwind OpsSample workspace
Company
Team
Q3
OOnboard every client in 10 days
KKeep churn under 4 percent
Goals›RolesSearch or jump toMD
Onboarding lead
SOHeld by Sam OkaforEdit role
Client onboarding runs on time30% of the role
KPI: Onboarding cycle timeSOP: Client onboarding v4
Boundaries
Owns every client onboarding from signature to day 10.
Escalates finance sign off to Finance.
What you get
Everything below ships today.
- On the roleKRAs sit on the role definition. Move a person into the role and the result areas come with the seat.
- WeightedEach KRA carries a weight, so a composite score reflects what the role is actually for.
- Linked to a KPIA KRA names the KPI that measures it, which is how a reading becomes evidence rather than an opinion.
- Owns its SOPsThe processes that serve a result area hang off it, so the question of who runs this has one answer.
- Read by reviewsA review cycle opens on the subject's KRAs, with the self rating and the manager rating against each one.
- BoundariesA role definition also records what it escalates and to whom, which is the half of a job description everyone skips.
Questions
Straight answers.
Why on the role and not on the person?
Because roles change less often than people do. A new hire steps into a seat that already knows what it owns.
Can a KRA be edited during a cycle?
Yes. The cycle in flight keeps the set it opened with, and the next one picks up the new set.
Do KRAs move by themselves when work is done?
A KRA moves with the KPI reading behind it, and a reading is recorded by whoever owns it. Completing a task does not write a reading today.