FAQ
Straight answers, including the noes.
These are the same answers the home page gives, from the same file, so the two cannot drift apart.
Questions
Every question we actually get asked
Is this really one system, or 8 half apps?
Each block does the job you would otherwise buy a tool for. Tables has a formula engine. Talk runs channels, calls and threads. Docs publishes SOPs and collects acknowledgements. Goals carries role owned KRAs and KPIs, not just a progress bar.
The difference is the data model underneath: one task, one role, one goal, referenced by every block rather than copied between them.
Do we have to switch everything at once?
No. Start with one team and one workspace. Modules turn on per workspace, so a team can run on Work and Docs for a month before Talk or Tables is switched on.
How long does moving take, and who does it?
A quarter, in three phases: one team in week 1, the processes connected by week 6, the old subscriptions cancelled on their renewal dates by week 12.
You do it, and the phases above are the plan. We have no migration service to sell you.
Do managers need training?
The product is one rail, one sidebar and one top bar, and every page is the same three rows: a title, its saved views, one toolbar.
The surfaces on this page are the real ones, drawn from the same components, so what you have read here is what you open.
Is this an HR system? Does it run payroll?
People and performance, yes: a directory, roles, KRAs, KPIs, reviews, kudos and surveys.
Payroll and benefits, no. There is no payroll module and no payroll partner to hand you to, and we would rather say so than sell you one that does not exist.
Where is our data, who can see it, and is it secure?
Access is by role and by scope: a person sees the spaces, folders and lists they have been given, and admins can narrow that further.
On the account itself: multi factor authentication at login, sessions that expire when idle, lockout after repeated failed attempts, password reset tokens stored hashed, and an audit log of security events.
We hold no third party security certification yet. When we do, it will be named here with its report available, and not before.
What happens to our data if we leave?
You export it, any time, on every tier including the free one. Deleted items sit in a trash window before they go.
There is no contract to get out of on Starter: it is free for up to 10 people, with no card on file.
What exactly am I buying?
One product with 8 blocks: Work, Planner, AI, Talk, Teams, Docs, Tables, Goals. Same data model, same navigation, one bill.
It is a people and project management system. It is not an HRMS: payroll, benefits, leave and attendance are not ours, and we would rather say so than sell you a module that does not exist.
What does it cost, and is the free tier real?
Starter is free for up to 10 people with no card and no time limit. Growth is priced per member per month, billed annually, and Scale is quoted.
Prices are authored per currency in USD, INR, AED, SGD, GBP, EUR, so the number you see is the number you pay.
Can you import from the tools we use now?
Partly, and the honest answer has two halves. There is no tool that reads another product's data for you, and we will not pretend otherwise. What does exist is CSV: a table reads a spreadsheet and so does a people list, which is how most teams move the data they actually care about. For the rest, do the thing every team ends up doing anyway: bring one team, build the lists and the SOPs from the templates, and cancel each old subscription on its own renewal date.
Who do we talk to, and how fast do you answer?
Write to hello@workwrk.com. We read every message. We are not going to publish a response time commitment we have no status page to be held to.
If yours is not here, write to hello@workwrk.com.